The continuing drama of trying to get a refund of my $1670.00 from the power company has come to an end. The money is in my account, where it has been for a week or so. I never thought to look there. The company had told me that they had already deposited the payment into their bank, so they would order a check to be sent to us. Every day we wait for the mail, but no check. Today I sent off another strong letter, then made another phone call to "customer service." (What a name.)
Today I got really upset with them when they wanted to put me in touch with their check-writing company. I told them they could track it themselves, because it was their choice to farm out the job of writing checks to some off-shore shady outfit. I told him that we were weak from hunger and could not afford the long-distance charges to call their off-shore company. I told him we needed medicines and would not have a Happy Thanksgiving and I hoped he wouldn't either. I told him they hadn't answered my letters and they need not bother, just to stuff the response where the sun don't shine.
Then, on a hunch, I opened the window on my on-line account, and the money was transfered back a week ago. Now, I was impressed that the customer service rep was able to do that so soon after my threats. I just don't understand how he got the bank to pre-date the deposit to make me think it had been there for a week.
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